Frequently Asked Questions
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What is the delivery time?
Our standard delivery time within the United States is 8–11 business daysafter your order has shipped.
How much is shipping?
Shipping is free on orders over $25.
How long does order processing take?
Orders placed before 3:00 PM (EST)are processed within 2–3 business days.
During peak seasons, processing may take 4–5 business days.
How can I track my order
Once your order ships, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear.
Do you charge a restocking fee?
No, we do not charge restocking fees.
However, items returned damaged due to improper packing may have a 30–70% deduction based on condition.
What if my orders arrive damaged?
Send a clear photo:
- The damaged item
- The packaging
- The shipping label
Email us within 48 hours, and we will arrange a replacement or refund.
Can I cancel or change my order
You may request changes within 12 hours of placing the order.
After processing begins, modifications cannot be guaranteed.
Which payment methods do you accept
We accept major credit cards, PayPal, Apple Pay, and Google Pay.