Return & Refund Policy

At Moms & Pops, we want you to feel confident about your purchase. We accept change-of-mind returns and assist with damaged, faulty, or incorrect items.

For help, contact support@momsandpops.com.

30-Day Return Window

You may request a return within 30 days of receiving your order, including if you change your mind.

For change-of-mind returns, items must be unused, in their original condition, and include their original packaging, labels, and accessories.

After receiving our return instructions, you have 30 days to mail the item back.

These conditions do not limit your mandatory consumer rights, including rights relating to inspection or faulty goods.

How to Return an Item

Returns are sent by mail.

To request a return, email support@momsandpops.com with:

Your order number or another verifiable proof of purchase.
The item you wish to return.
Photos of the item and packaging if it arrived damaged, faulty, or incorrect.

Our customer service team will provide return instructions and the appropriate return address. Please obtain these instructions before mailing your parcel.

Pack the item securely and keep your proof of postage.

Return Shipping Costs and Labels

Change-of-mind returns: Customers pay the direct return shipping costs, except where applicable law requires otherwise. Our customer service team will confirm the shipping charge before you agree to use the return label.

We will email you a return label that you can download and print.

Payment for the label: Customers pay the disclosed shipping charge separately or have it deducted from the refund, as agreed with the customer service team.

Damaged, faulty, or incorrect items: If we supplied a damaged, faulty, or incorrect item, we cover necessary return shipping costs where a return is required. Contact us before arranging return shipping so we can provide instructions.

Restocking Fees and Uncollected Parcels

We do not charge a restocking fee for ordinary eligible returns.

Moms & Pops covers the original outbound delivery costs when a package is delivered to your home or collected from a post office. This does not mean that change-of-mind return shipping is free.

If a package is refused or left uncollected and is returned to the supplier, a €15 restocking fee may be deducted from the refundable amount, where permitted by applicable law.

This fee does not apply where the return results from our error or where applicable law prohibits the deduction.

Damaged, Faulty, or Incorrect Items

We will assess the issue and arrange an appropriate remedy, such as repair, replacement, or refund, in accordance with applicable consumer rights.

The 30-day change-of-mind return window does not limit statutory rights concerning faulty goods.

Refund Amount and Processing Time

Once we receive your returned item, we will inspect it and email you the outcome.

For an eligible return, we refund the price paid for the returned item, including applicable refundable taxes. Any permitted deduction described in this policy will be explained to you.

Any original delivery charges paid by you will be refunded where required by applicable law.

We complete inspection and process eligible refunds within 7 business days of receiving the returned item. Any shorter deadline required by applicable law takes precedence.

Refunds are issued to the original payment method unless another method is expressly agreed and legally permitted. Your bank or payment provider may require additional time to make the funds available.

If your refund has not arrived after our processing period and your payment provider’s posting time, contact support@momsandpops.com.

Exchanges

Contact us if you would like a different item. Exchanges depend on stock availability. We will explain the available options and any applicable shipping costs before you proceed.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order. If the order has already shipped, the return process may apply.

If we cannot ship within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

Refusing delivery or leaving a parcel uncollected does not, by itself, notify us that you wish to cancel. Please contact us directly.

Your Consumer Rights

This policy does not exclude or restrict mandatory consumer rights under applicable law.

Contact

Moms & Pops
Operated by ECOMINSPECTORS LIMITED
Email: support@momsandpops.com
Website: https://momsandpops.com/

Customer Service Opening Hours

Monday – Friday: 09:00 – 20:00 CEST
Saturday – Sunday: 11:00 – 18:00 CEST

Response time: We aim to respond within 1–2 business days.