Shipping policy
United States Shipping Policy
This policy applies to orders delivered to eligible addresses within the United States.
Shipping destinations
We ship to residential and business street addresses in all 50 U.S. states, including Alaska and Hawaii.
We do not currently ship to U.S. territories, PO boxes, or APO/FPO military addresses.
Shipping costs
- Orders of $25 or more: free standard shipping.
- Orders below $25: $4.95 standard shipping.
Prices and shipping charges are in U.S. dollars (USD). Applicable shipping charges and taxes are displayed at checkout before payment.
Processing and delivery times
- Order processing: 3–5 business days before dispatch.
- Transit after dispatch: 6–8 business days.
- Estimated total delivery time: 9–13 business days, including processing and transit.
Delivery times are estimates. Carrier delays, customs processing, severe weather, and busy periods may affect delivery.
Delays before dispatch
If we cannot dispatch your order within the stated processing period, we will notify you by email before that period expires, provide a revised dispatch date where available, and offer you the choice to accept the delay or cancel for a full, prompt refund of the unshipped merchandise, including applicable shipping charges. If we cannot fulfill your order or do not obtain the required consent to a delay, we will cancel and refund the affected order.
United States taxes, customs duties, and import fees
Applicable sales taxes and any duties or import fees collected at checkout will be displayed before you place your order.
Products shipped from outside the United States may be subject to customs duties, import charges, or carrier clearance and handling fees. Unless checkout explicitly states that these charges are prepaid, any additional charges assessed by U.S. customs authorities or the carrier are the customer’s responsibility.
Customs processing may affect delivery times.
Order tracking
Once your order ships, we will email you a shipping confirmation containing your tracking number.
To track your order, visit Track Your Order — 17TRACK and enter the tracking number from your shipping confirmation email.
Tracking information may take time to update after dispatch. For assistance, contact support@momsandpops.com.
Delivery issues
If your delivery is delayed, lost, damaged, or incorrect, email support@momsandpops.com with your order number and details of the issue. For damaged deliveries, include photographs of the product and packaging where possible. We will investigate and arrange an appropriate resolution under our Return and Refund Policy.
Returns
We offer 30-day returns. Please see our Return and Refund Policy for eligibility, return instructions, applicable return shipping costs, and refund details.
Address accuracy
Please check that your shipping address is correct and complete before placing your order. If you notice an error, contact support@momsandpops.com as soon as possible. We may not be able to change an address after dispatch. An incorrect or incomplete address may delay or prevent delivery.
Questions and contact information
Store: Moms & Pops — momsandpops.com
Operator: ECOMINSPECTORS LIMITED
Registered address: Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong
Email: support@momsandpops.com
Phone: +852 5808 1407
Customer support hours (U.S. Eastern Time, ET):
Monday to Friday: 09:00–20:00
Saturday and Sunday: 11:00–18:00
Eastern Time follows EST or EDT seasonally.