Privacy policy
Last updated: October 7, 2025
This Privacy Policy describes how Momsandpops collects, uses, and discloses your personal data when you visit https://momsandpops.com/ or make a purchase there.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the updated version on the Website and change the "Last updated" date.
How We Collect and Use Your Personal Data
To provide and improve our Services, we collect personal data from various sources as described below. We may use your data to communicate with you, process orders, and comply with laws and regulations.
We must meet legal obligations, ensure that everyone follows our rules, and protect our users and our business.
Personal Data We Collect
Data You Provide Directly:
• Contact details (name, address, phone number, and email address)
• Order information (billing/shipping address, payment confirmation)
• Account information (username, password, security information)
• Communications with customer service
Automatically Collected Data:
We automatically collect certain information about your use of our Website through cookies and similar technologies (device, browser, IP address, and usage analytics).
Data from Third Parties:
We may receive information from suppliers, service providers, or social media platforms that help us manage the Website and Services.
How We Use Your Personal Data
• To process orders and provide products or services
• To send account-, order-, or policy-related communications
• To provide customer service and support
• We use your data for marketing and advertising purposes, but only when permitted by law. This helps us show you things that may interest you
• For fraud detection and security purposes
• To comply with legal and regulatory obligations
Cookies
We use cookies and similar tracking technologies to improve the user experience, perform analytics, and personalize content. You can manage cookies through your browser settings, but disabling them may affect the functionality of the website.
How We Share Personal Data
We may share personal data with:
• Service providers and suppliers that support us in various activities
• Business and marketing partners
• Affiliates within our corporate group
• Government agencies or regulators when required by law
We keep your personal data secure and do not share it without a need or a legal basis.
Third-Party Websites and Links
Our website may contain links to other websites that we do not manage. We are not responsible for the content, privacy policies, or practices of these websites. Please read their privacy policies before providing personal data.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal data from children.
If you believe that your child has provided us with personal data, please contact us so that we can delete it.
Data Security and Retention
We take measures to protect your data, but no system is completely secure. We therefore cannot guarantee absolute security.
We retain your personal data only for as long as necessary to meet legal, contractual, or business obligations.
Your Rights
Depending on your location, you may have the following rights:
• Access to, correction of, or deletion of your personal data
• Requesting data portability
• Restricting or objecting to processing
• Withdrawing consent
• Filing a complaint with a data protection authority
To exercise your rights, you can contact us at support@momsandpops.com. We may need to verify your identity before processing your request.
International Users
Your personal data may be transferred, stored, and processed outside your country of residence, in accordance with applicable data protection laws.
Contact Details
• Store name: Momsandpops
• Legal name: Momsandpops
• Store address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong, Hong Kong 999077
• Email: support@momsandpops.com
• Phone: +852 5808 1407
Customer Service Hours
Our customer service team is available:
• Monday through Friday: 09:00 – 20:00 CEST
• Saturday and Sunday: 11:00 – 18:00 CEST
We usually respond within 1–2 business days.